Redefining emergency medicine in Australia with the Radiometer solution
A new model for urgent care
After two decades working in public emergency departments, Dr Tim Stewart, Emergency Physician and CEO of HEAL Specialist Urgent Care, recognised the need for a faster, community‑based alternative.
“Around 70% of patients presenting to EDs are discharged the same day (1),” explains Dr Stewart. Many of these patients could receive safe, efficient care in a community setting.
HEAL was designed and staffed by emergency clinicians and built around rapid diagnostics, streamlined workflows, and integrated digital support—ensuring patients receive timely, high‑quality care close to home.
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How HEAL redefines emergency medicine
Traditional urgent care often needs rapid diagnostics, efficient workflows, and integrated digital tools.
HEAL addresses these gaps using Radiometer’s point‑of‑care testing solutions, including safePICO syringes, ABL800 FLEX and ABL90 FLEX PLUS blood gas analysers, AQT90 FLEX immunoassay analyser, and AQURE POC IT.
With immediate access to reliable results, clinicians get help in quickly determine whether patients can be treated onsite or require transfer. This enables confident, evidence‑based decisions, improved patient flow, and a more sustainable model for community emergency care
We’re able to provide complete care for over 96% of patients who walk through our doors.
- Dr. Tim Stewart, CEO and Medical Director, HEAL Specialist Urgent Care
Empowering fast, evidence-based decisions
Radiometer POCT is central to clinical operations at HEAL’s Newcastle and Maitland clinics.
Blood gas and immunoassay results delivered in minutes support safe decision‑making in cases such as abdominal pain, dehydration, kidney stones, or respiratory illness. With rapid creatinine testing, clinicians can confidently assess kidney function and guide next steps.
Enhanced workflow efficiencies reduce waiting times, while AQURE POC IT enables remote monitoring, quality control, and troubleshooting—supporting uptime, compliance, and smooth clinical operations.
Patients are able to access timely blood results, which allows us to treat them and develop a management plan often within one to two hours.
- Dr. Carina Smith, HEAL Specialist Urgent Care
Discover more in the full story
Download the full story to explore how HEAL Specialist Urgent Care works with Radiometer
to:
- Strengthen clinical decision-making with reliable POCT data
- Maintain high sample quality and reduce pre-analytical errors
- Ensure continuous quality control and remote support
- Support a more efficient and sustainable community-based emergency care model
About the HEAL Specialist Urgent Care
- Clinic locations: Newcastle and Maitland, NSW, Australia
- Radiometer solutions: ABL800 FLEX, ABL90 FLEX PLUS, AQT90 FLEX, AQURE
software, safePICO syringes
- Services: Walk-in and booked urgent care, onsite X-ray, pathology testing, IV
therapy, minor procedures, wound repair, fracture care
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